SWAN Mirror
Frequently Asked Questions About Our SWAN Mirrors Carla & Cleo.
What Is the SWAN Mirror and What Features Does It Offer?
The SWAN Mirror is a smart beauty mirror available in two versions:
SWAN Mirror "Cleo" (Launching Summer 2025, Available for Pre-Order):
This version is perfect for creative beauty enthusiasts who want to create their own content. Cleo features an integrated HD camera, allowing users to record and upload videos directly through the mirror. It also offers AI-powered skin analysis, providing personalized product recommendations.
SWAN Mirror "Carla" (Available Now):
This version is designed for users who primarily want to consume content. Carla displays the same content as Cleo and is equipped with integrated lighting, but it does not include a camera or skin analysis.
Both Mirrors Are Connected to the SWAN App:
Access to beauty videos and interactive shopping.
Direct connection to your favorite beauty content.
How Big Is the SWAN Mirror?
The SWAN Mirror measures 43cm x 28cm x 2.8cm and features a 15.6” LED multi-touch display, providing a perfect view of your face and upper body.
How Much Does the SWAN Mirror Cost?
SWAN Mirror "Cleo" (Launching Summer 2025):
€749 – Secure your Cleo with a €199 deposit, the remaining €500 is due upon delivery.
SWAN Mirror "Carla" (Available Now):
€299
Do I Need a Special Subscription or App to Use the SWAN Mirror?
Yes, the SWAN Mirror can be used for free without any subscription.
However, access to the platform and its features – including beauty videos, product shopping, content creation, and skin analysis – requires the free SWAN App.
Does the SWAN Mirror Support Third-Party Apps?
No, the SWAN Mirror is designed to work exclusively with the SWAN App, ensuring a seamless, secure, and optimized beauty experience.
All features, including beauty videos, tutorials, skin analysis, and product shopping, are directly integrated through the SWAN App.
This setup guarantees high performance, security, and continuous updates.
Where Can I Buy the SWAN Mirror?
You can purchase the SWAN Mirror directly through the official SWAN website and in the SWAN App.
SWAN Mirror Cleo: Available for pre-order, launching in Summer 2025.
SWAN Mirror Carla: Available for immediate purchase.
What Are the Return Options?
We offer a 14-day return policy for the SWAN Mirror.
You can return your SWAN Mirror within 14 days of receiving it, provided it is in its original condition and packaging.
To initiate a return, simply contact our customer support team via email, and they will guide you through the process.
Refunds will be processed using the original payment method.
Who Can I Contact for Technical Issues or Questions?
For any technical issues or questions, please reach out to our customer support team:
Email: support@swanbeauty.com
FAQ Section: Check our FAQ for quick answers to common questions.
Our team is here to help you quickly and effectively.
SWAN App
Häufig gestellte Fragen zu unserer SWAN Beauty App.
What Is the SWAN App and What Features Does It Offer?
The SWAN App is a comprehensive beauty platform that connects users with beauty content, products, and a vibrant community.
Key Features:
- Personalized Beauty Content: Access beauty videos, tutorials, and skincare tips tailored to your interests.
- Interactive Shopping: Discover and shop your favorite products directly from videos and tutorials.
- Content Creation: Create and share your own beauty videos with the community.
- Smart Integration with SWAN Mirrors: Enhance your experience with the SWAN Mirror Cleo for skin analysis and HD video creation or enjoy beauty content with the SWAN Mirror Carla.
- Community Connection: Follow beauty creators, engage with content, and become part of an authentic beauty community.
Is the SWAN App Free, or Are There Paid Features?
The SWAN App is completely free to download and use.
You can access beauty videos, tutorials, shopping, and community features at no cost.
There are no paid subscriptions or hidden fees.
If you use the SWAN Mirror Cleo, you can access additional features like AI-powered skin analysis and HD video creation, but these do not require any extra payment within the app.
For Which Operating Systems (iOS, Android) Is the SWAN App Available?
The App Is Available for Both iOS and Android.
You can download the SWAN App for free from the Apple App Store (iOS) and Google Play Store (Android).
Do I Need an Account to Use the SWAN App?
Yes, you need a user account to access all features of the SWAN App.
Creating an account is free and takes only a few minutes.
With an account, you can save your favorite videos, shop beauty products, follow creators, and participate in the community.
Your account also allows you to use advanced features like content creation and skin analysis (with the SWAN Mirror Cleo).
How Can I Provide Feedback on the App or Suggest New Features?
We love hearing your feedback!
You can share your thoughts or suggest new features in several ways:
In the App: Use the "Feedback" option in the settings menu.
Via Email: Send your feedback directly to hi@swanbeauty.com.
Social Media: Connect with us on Instagram (@swanbeauty_de) and share your ideas.
Who Can I Contact for Technical Issues or Questions?
If you experience any technical problems or have questions about the SWAN App, please reach out to us:
Email: Contact our support team at hi@swanbeauty.com.
Social Media: Reach out to us on Instagram (@swanbeauty_de) for quick help.
Do You Have Another Question?
If You Have Any Questions or Want to Learn More About SWAN Beauty, Feel Free to Send Us an Email!